Terms & Conditions

Cancellation by Site / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order as a Store Credit, which can be used on future purchases or Money back to the paid account/ credit card for all online order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.



Shipping Policy

Our Shipping rates are Rs. 49 per kg.
* Free shipping on orders Rs. 1000.



Delivery Schedule

  • Within City - 1-2 Working days.
  • Within Metro cities - 5 to 6 Working days.
  • Tier 1, 2 ,3 cities - 6 to 7 Working days.
  • Special destinations - 8 to 9 Working days.
  • For Liquid items - 9 to 10 working days.


Zone Structure

  • Within City : Jaipur
  • Metro : MUMBAI, BANGALORE, CHENNAI, DELHI, KOLKATA
  • RoI A (Rest of India A) : State Capitals, Tier 1 cities and Key Tier 2 cities
  • RoI B (Rest of India B) : Tier 2 and Tier 3 cities
  • Special Destinations : North East , Andaman and Nicobar, J & K.


Payments

We support the following payment options

  • Credit Card
  • Debit Card
  • Net banking
  • Cash on Delivery

There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out.

If you see any charges on your credit/debit card for purchases made but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it. Please email us at support@kesarsweeetsjaipur.com

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us on support@kesarsweetsjaipur.com with your order number for any clarification.



Privacy Policy

This Privacy Policy provides succinctly the manner your data is collected and used by THE DIVINE TASTE PVT. LTD on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by THE DIVINE TASTE PVT. LTD in the manner provided in this Privacy Policy.

What information is, or may be, collected form you?

As part of the registration process on the Site, THE DIVINE TASTE PVT. LTD may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

How do we Collect the Information?

THE DIVINE TASTE PVT. LTD will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. THE DIVINE TASTE PVT. LTD is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site.

How is information used?

THE DIVINE TASTE PVT. LTD will use your personal information to provide personalized features to you on the Site and to provide for promotional offers to you through the Site and other channels. THE THE DIVINE TASTE PVT. LTD will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you.THE DIVINE TASTE PVT. LTD will use this information to preserve transaction history as governed by existing law or policy. THE THE DIVINE TASTE PVT. LTD may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. THE DIVINE TASTE PVT. LTD will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager.

With whom your information will be shared?

THE DIVINE TASTE PVT. LTD will not use your financial information for any purpose other than to complete a transaction with you. THE DIVINE TASTE PVT. LTD does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you've requested information may be shared with THE DIVINE TASTE PVT. LTD’s business associates and partners. In addition THE DIVINE TASTE PVT. LTD may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

What Choice are available to you regarding collection, use and distribution of your information?

To protect against the loss, misuse and alteration of the information under its control, THE DIVINE TASTE PVT. LTD has in place appropriate physical, electronic and managerial procedures. For example, THE DIVINE TASTE PVT. LTD servers are accessible only to authorized personnel and your information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although THE DIVINE TASTE PVT. LTD will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that THE DIVINE TASTE PVT. LTD will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information?

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: support@kesarsweetsjaipur.com

Policy updates THE DIVINE TASTE PVT. LTD reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.